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Pre-Sale Service
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1. Demand consultation and evaluation
Customers consult about medical device needs through phone, email or online customer service. The sales team records the requirements and evaluates the appropriate equipment type and model number.
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2. Technical consultation and support
The technical team provides equipment technical parameters, performance indicators, compatibility and other consulting services, and provides equipment selection suggestions.
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In-sale service
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1. Contract signing and customized services
Sign a detailed sales contract, specify the equipment model, quantity, price, etc. Have special needs to provide customized services, research and development and production team design and production, maintain communication with customers.
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2. Installation, debugging and training
After the equipment delivery, arrange a professional team for installation and commissioning. Provide equipment operation training, including basic operation, maintenance, troubleshooting, etc.
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3. Logistics, distribution and tracking
Select the appropriate logistics partner distribution equipment. Trace the transportation status in real time, feedback the transportation progress and expected arrival time. Customer on-site inspection, confirm the product quantity and quality.
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After-sales service
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1. Equipment repair and maintenance
Provide equipment repair and maintenance services. Establish a global after-sales service network, equipped with professional and technical personnel and spare parts. Provide regular maintenance services, including equipment cleaning, calibration, performance testing, etc.
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2. Technical support and upgrade
The technical team provides continuous technical support. According to the development and technological progress of the medical industry, we provide equipment and technology upgrading services, including software upgrading, hardware transformation, etc. The software provides lifetime maintenance and free iterative updates.
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3. Customer feedback and return visit
Make regular return visits to customers, collect feedback, understand the needs and satisfaction, and improve and optimize the products and services.
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